LEGAL

Privacy Policy

Last Updated: January 01, 2025

Who We Are: LV Service Group, LLC (“LVSG,” “we,” “us,” “our”) provides residential cleaning, luxury property care, Airbnb turnover and décor services in the United States (primarily Southern California). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

1) Information We Collect

Identifiers & Contact: name, email, phone.
Property Details: service address, booking details, access instructions/codes (secured).
Communications: messages via website forms, phone, SMS, email.
Device/Usage Data: IP address, browser type, pages visited, timestamps.
Cookies & Pixels (planned/ongoing): Meta Pixel, Google Analytics/Ads for measurement and retargeting (see Cookie Policy).

2) Sources of Information

We collect information directly from you (forms, calls, texts, emails), automatically via cookies/pixels, and from integrated platforms (e.g., Reachific/GoHighLevel, Google, Meta, Stripe, Airbnb) when needed to provide the Services.

3) How We Use Information

Respond to inquiries, provide quotes, schedule services, and deliver customer support.
Send confirmations, reminders, and limited marketing consistent with applicable consent rules.
Operate, secure, debug, and improve the site and Services.
Comply with legal obligations and maintain records (e.g., consent/opt-out logs).

4) Disclosures to Service Providers/Processors

We disclose personal information to vetted service providers under contracts limiting use to our business purposes (hosting, messaging, analytics, billing, customer support). Examples include Reachific/GoHighLevel, Google, Meta, Stripe, and Airbnb.

5) SMS & Email Practices

By supplying your contact details, you may receive texts/emails regarding inquiries, scheduling, confirmations, and related services. Message frequency varies; message & data rates may apply. Reply STOP to opt out of texts; HELP for help. Email marketing includes a functional unsubscribe link and a valid sender identity. Transactional messages may continue where permitted.

6) California Privacy Rights (CCPA/CPRA)

California residents have the right to Know/Access, Delete, Correct, Opt-Out of Sale/Share (for cross-context behavioral advertising), Limit Use of Sensitive Personal Information, and Non-Discrimination.

Sale/Share: We do not sell personal information for money. We may “share” identifiers and device data with advertising partners for retargeting. Use our Do Not Sell or Share My Personal Information link to opt out.
Sensitive PI: Access codes and similar data are used only as necessary to provide services; you may request limits on use.
Timing: We respond to verifiable consumer requests within 45 days (with one permitted extension when reasonably necessary).

7) Global Privacy Control (GPC) & Do Not Track

If we implement GPC detection, a valid signal will be treated as a request to opt out of sale/share for that browser. Our site currently does not respond to Do Not Track (DNT) signals. See also our CCPA/CPRA Policy.

8) Cookies, Advertising & Your Choices

We use cookies and similar technologies to operate the site, measure performance, and (where enabled) support advertising/retargeting. Our banner follows an implied consent model and links to controls. You can manage cookies via browser settings and platform tools (e.g., Google/Meta ad preferences) and opt out of cross-context advertising via our Do Not Sell or Share link. See the Cookie Policy for details.

9) Security

We employ administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including restricted/least-privilege access to property access codes, encryption in transit, and security monitoring.

10) Data Retention

We retain personal information only as long as necessary for service delivery, security, legal compliance, and business records. Access codes are stored with restricted access and deleted or rotated when no longer required.

11) Children

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.

12) Your Privacy Requests

To exercise your rights (Access, Delete, Correct, Opt-Out of Sale/Share, Limit Sensitive PI):

Web Form: Use the “Privacy Request” link in the site footer.
Email: [email protected]
Authorized Agents: May submit with proof of authorization; we will verify identities as required.

13) Third-Party Websites & Features

Our site may link to or integrate third-party services (e.g., scheduling, payments, messaging). We are not responsible for their privacy practices; review their policies for details.

14) Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be posted here with a revised “Last Updated” date. Material changes will be highlighted.