Frequently Asked Questions

Same day. As long as the booking is on our calendar in advance, the property will be guest ready before the next check in time. Back to back bookings are our normal operating condition, not an exception.

All living areas, bedrooms, and bathrooms cleaned, kitchen surfaces and floors, linen strip and remake with your linens, one set of bedding and towels laundered, interior trash removed, and a staging reset to match your listing photos. Every turnover ends with a 25 point inspection and a time stamped before and after photo report.

Yes, both on site and off site. One set of bedding and towels is included in a standard turnover. Additional loads, duvets, and blankets are charged per load. Off site laundry is priced separately and returns bedding and towels laundered to hotel standard.

We adjust the schedule where we can and let you know immediately if the next check in is at risk. Late checkouts that push a turnover outside the booked window may carry a rush charge, which we confirm with you before proceeding.

Lockbox, smart lock code, or key handoff, whichever you already use. We do not require you to change your access method. Codes and keys are held only by the team assigned to your property.

We flag it the same day with time stamped photos on your job file. For minor issues we handle it on site under property maintenance support. For anything larger we coordinate a qualified vendor on your behalf.

Yes, on request. We handle guest messaging, check in and check out coordination, house instructions, basic maintenance coordination, and mid stay assistance. Useful if you are travelling or scaling a rental portfolio.

No. Most owners start with turnovers only and add supply management, trash, laundry, or co hosting later as their portfolio grows. You pick the mix and can change it at any time.

Yes. We service more than 50 properties across San Diego County, from single beach condos to managers running multiple doors. Each property gets a consistent assigned team and a dedicated account contact.

Most private residences land on biweekly. Weekly suits larger homes, households with children or pets, and anyone entertaining regularly. Monthly works for smaller homes and second residences, usually paired with a deep clean twice a year.

Detailed dusting throughout, vacuuming and mopping all floors, kitchen surfaces and appliance fronts, bathrooms cleaned and sanitized, linen changes with your linens, trash and recycling removed, and a light staging reset so the space is presentation ready. Every visit ends with a 25 point inspection.

Usually yes, once. A first deep clean brings the home to a baseline so every recurring visit maintains rather than catches up. After that most clients do a deep clean seasonally or twice a year.

No. Deep cleans, post event cleanups, and construction cleans are not part of our standard service. We can provide those with advance notice and a separate bid.

No. Most clients give us a code or key and we work while they are out. Access details are held only by the team assigned to your home, and you get a summary after every visit.

Yes. Every home gets a consistent assigned team, so your standards compound instead of resetting with each new cleaner. You also get a dedicated account contact who knows the house.

Yes. We bring our own equipment and products. If you prefer specific products for your surfaces or have sensitivities in the household, we will use what you provide instead.

Yes. We track what your home runs out of and restock before it happens, including paper goods, cleaning supplies, toiletries, and pantry staples. Use your own stock or we purchase on your behalf and bill it back with receipts.

Yes. We source, install, and take down seasonal and holiday decor, and we store what is reusable so the following year is faster and less expensive. Event styling and post event reset are also available.

Short term rentals, private residences, and investment properties across San Diego County. STR owners and managers use us for turnovers, supplies, and guest support. Homeowners use us for recurring cleaning, organization, and seasonal styling. Every client gets a service plan built for their property.

Request a free quote on our website or call us. We do a brief walkthrough, in person or virtual, and send a custom service proposal within 48 hours. For a rental, you then share the booking calendar and we handle scheduling from there.

Every property gets a custom quote after a free walkthrough. Size, bedrooms and bathrooms, services, and cadence set the final price, and the quote itself is free.

Billing is itemized, and clients can set up automatic bill pay. Supplies we purchase on your behalf are billed back with receipts, and any extra such as a rush charge is confirmed with you first.

Yes. LV Service Group LLC carries liability and workers compensation insurance, including $2 million in liability coverage. Proof of coverage is available on request.

San Diego County, along the coast from Oceanside to Imperial Beach and inland to Vista, Escondido, Poway and La Mesa. One service area and one team standard, wherever your property sits inside it.